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"I was very pleased with their total business approach. They do a good job of helping you think in new ways about employees, customers, how the business operates-all aspects of the business. They helped us establish measurable targets as well.
We received excellent value from TPA for our money. We received quality output from them in every instance."
Wayne Rish, VP, GM
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"Unlike many consultants, who try to make their own approach fit every problem, they looked at our problems from a fresh point of view and modified their techniques to fit the problem."
John Ellis, former R&D Director
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"TPA's work is tailor-made for each client's particular circumstances. Their follow-up is very good. TPA serves as an effective catalyst...but if management isn't truly committed, change won't take place."
Edward Roberts, President
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"TPA was extremely helpful to us. With their assistance, we worked to develop an attitude among our people that viewed the other parts of the company as our internal customers, which we served as well as external customers...
..I think this was a very successful program. We received a lot of positive feedback."
Karin Eastham, VP, CFO
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"They do not propose easy, off-the-shelf solutions. Instead, they engage their clients to ask, 'What does the customer want?' If you don't understand your customers' requirements, how can you meet them?
In Engineering, we used to tell our customers (the other parts of the company), 'You have to understand us.' That turned them off. With TPA's help, we learned to say, 'We have to understand what you want, what your needs are.' Now, hopefully, all of our customers want us back. The people at TPA are a very valuable resource. I enjoy working with them."
William E. Smith III
Executive Director, Engineering, Eli Lilly and Co.
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An impressive list of clients has turned to Turning Point Associates to help them achieve this kind of transformation:
Indiana Bell
Indiana University
Indianapolis Zoo
KFC Corporation
Liberty National Bank Louisville, Kentucky
NASA
Sterling Winthrop Pharmaceuticals
US Department of Defense
Westvaco
Acordia Finanacial Induatry Benefits
Acordia
Senior Benefits
AT&T
Boehringer Mannheim, USA
Browning Management, Inc.
Citizens Gas
DowElanco
E. Merck Pharmaceuticals
Elanco Products Company
Eli Lilly and Company
IPALCO
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